Featured Case Study

Time in development: 10 days, including the review/feedback cycle

Tools: Camtasia, PowerPoint, Articulate Rise 360 

Audience: Healthcare Technology Management (HTM) Technicians and Connected Medical Device (CMD) Team

Client: Healthcare Hospital 

Context: A major healthcare hospital implemented MedNet, an IV Pump Management system, to streamline preventive maintenance and compliance tracking. The system integrates with Epic and allows Biomedical Technicians to locate, monitor, and update infusion pumps electronically.

With new technicians joining the HTM team and The Joint Commission (TJC) requiring documented preventive maintenance, the healthcare hospital needed a training solution that reduced manual searches and supported compliance through accurate MedNet usage.

Challenges: The primary challenges identified during analysis were:

• Knowledge gaps among new HTM and CMD team members who had little or no exposure to MedNet.

• Inefficient workflows, where staff physically searched hospital units for pumps instead of using digital tools.

• Compliance requirements, as PMs (preventive maintenance) and recall remediation must be documented to meet TJC standards.

The goal was to create an onboarding-ready course that trained staff to efficiently locate infusion pumps, verify network connectivity, and update drug libraries—all within MedNet.

My Role: As the Technical Instructional Designer and Video Developer, I:

• Led the training needs analysis with SMEs to define audience, goals, and performance gaps.

• Outlined the learning structure using a modular approach focused on role-based workflows.

• Designed and developed the Rise 360 course, complete with multimedia and interactive elements (hotspots, flip cards, processes).

• Created an introductory video in Camtasia that visually reinforced course objectives and real-world context.

• Developed the course outline and storyboard for client and SME review to ensure alignment with compliance and technical accuracy.

• Partnered with SMEs and QA reviewers to validate all MedNet screenshots, terminology, and workflow steps.
  
  

Solutions: A self-paced, modular eLearning course was built in Articulate Rise, designed for delivery during onboarding and through the Cornerstone LMS.

Course Highlights

• Introductory video (Camtasia): Introduced course purpose, audience, and outcomes with real imagery of IV pumps and system screenshots.

• Interactive lessons covering:

  • Accessing MedNet and understanding dashboard features

  • Locating IV pumps by hospital, campus, or serial number

  • Checking network status and communication data

  • Filtering and pushing drug library updates to resolve configuration issues

• Accessibility and user guidance built into each interaction to ensure clarity and compliance.

The storyboard and outline were structured to follow a natural workflow—from logging in to troubleshooting—reflecting how users interact with MedNet on the job.

Implementation: Deployed via Cornerstone LMS for onboarding and on-demand access; SCORM tracking enabled progress monitoring. 

Key Features:

• Interactive workflow visuals for locating IV pumps by hospital, campus, or serial number

• Network-status demonstrations with live system screenshots

• Flashcards and process steps to push drug library updates

• Built-in knowledge checks reinforcing real-world tasks

Results:

• Reduced technician search time for IV pumps by leveraging digital location tools

• Increased onboarding efficiency through concise, role-based eLearning

• Standardized preventive-maintenance documentation process for TJC compliance

• Positive SME feedback citing “clear visuals and accurate workflows”